Frequently Asked Questions (FAQ)

What services does NinoGaming provide?

NinoGaming is a comprehensive online entertainment platform tailored for the Philippine market, dedicated to providing players with a rich selection of online casino games, sports betting, and distinctive local cultural games.

Is NinoGaming legal and licensed in the Philippines?

Yes, NinoGaming holds a valid regulatory authorization issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and strictly complies with Philippine online gaming regulations. The PAGCOR gaming license can be verified directly via the Official PAGCOR Registry (PDF page 4).

How to register/log in with a verification code?

1. Enter your phone number.
2. Tap "Get Code" and complete the CAPTCHA verification.
3. Enter the SMS verification code. (If you didn't receive it, please wait 12 seconds and then tap "Get Code" again).
4. Tap "Register / Log in" to complete the process. (If you already have a password set, please switch to "Password Login" instead).

How to log in with a password?

1. Enter your phone number and password.
2. Complete the CAPTCHA verification.
3. Click the "Log in" button below to access your account.

How to reset a forgotten password?

1. On the login or withdrawal page, tap "Forgot Password?".
2. Enter your registered phone number.
3. Tap "Get Code" to receive an SMS verification code.
4. Enter the verification code received.
5. Set a new password and enter it again to confirm.
6. Tap "Save".

How to unlink Facebook/Google and delete data?

1. Go to [Me] → [Security Center & KYC];
2. Tap [Unlink Facebook] or [Unlink Google];
3. Confirm the action to complete the unlinking. All related user data will be removed from our servers.

How to make a deposit?

1. Click the "HOME" button on the main page.
2. Select "Deposit" on the home page.
3. Select the desired amount and click on it.
4. Click the "Confirm" button.
5. Once your payment has been successfully processed by GCash / Maya, the balance will be automatically credited to your wallet. Enjoy the game!

Paid but no balance received?

Deposited balance is typically added to your account in real time. Please be patient and try refreshing your account balance.

If the balance has not been added to your account after 5 minutes, it is usually due to technical issues or ongoing maintenance on the part of GCash / Maya. Please contact us via email, providing your phone number, a screenshot of the successful payment receipt, and the payment order number. After GCash / Maya have resolved their technical issues or completed maintenance, we will inquire about your payment status with them on your behalf.

How to check transaction history?

1. Click "ME" in the lower right corner.
2. Select "Transactions".
3. On this page, you can view records of deposits, withdrawals, games, and rewards.
4. On this page, you can select the date you wish to view on the right side.

How to withdraw balance?

If your account balance is less than the minimum cash-out amount, you may not be able to initiate a withdrawal request. Please ensure your account balance meets the required cash-out threshold before proceeding.

1. Click the "ME" button on the main page.
2. Click the "Withdraw" button on the "ME" page.
3. Select the amount you want to withdraw.
4. Confirm that the withdrawal amount is correct, and then click the "Confirm" button.
5. Once your withdrawal request is submitted, it will be processed by GCash / Maya immediately.

What should I do if the withdrawal is not received?

Most withdrawal requests are typically processed immediately by our payment partners (GCash / Maya). The typical processing times are as follows: Withdrawals are usually completed within 10 minutes.

However, the following factors might cause a delay in withdrawal processing:

1. The withdrawal needs to undergo a risk control review, which is typically completed within 30 minutes. Once approved, the withdrawal request will be immediately processed by our payment partners (GCash / Maya). Please be patient and wait for confirmation.
2. GCash / Maya is undergoing maintenance or experiencing technical issues. The withdrawal request will be processed by the payment partners (GCash / Maya) immediately after they resolve their technical issues or complete maintenance. Please be patient and wait for processing.

If you have not received the withdrawn amount beyond the specified timeframe mentioned above, it is usually due to technical issues or maintenance on the part of our payment partners (GCash / Maya). Please contact us via email, providing your phone number and payment order number. After our payment partners (GCash / Maya) resolve their technical issues or complete their maintenance, we will inquire about the status of the funds you requested for withdrawal on your behalf.

What should I do if the withdrawal fails?

If your withdrawal request shows a failed status after processing, it is typically due to the following reasons:

1. Your withdrawal did not pass the risk control check. Please contact us via email, providing your phone number and payment order number for further assistance.
2. Your GCash / Maya wallet has exceeded its limit.
3. Our payment partners (GCash / Maya) are unable to process your withdrawal request due to technical or maintenance reasons on their end. Please patiently wait for our payment partners (GCash / Maya) to resolve the technical issues.
4. Due to internal mechanisms of GCash / Maya, it is crucial to keep your GCash / Maya account logged in after requesting a withdrawal and before the funds are received. Failure to do so may lead to the rejection of your withdrawal request by GCash / Maya. If you have any questions regarding your failed withdrawal request, please contact us via email, providing your phone number and payment order number. We will be more than happy to assist you.

What should I do if the game gets stuck or freezes?

Don't worry. Please ensure that your mobile signal or Wi-Fi network connection is stable; the game will resume from where it left off. If the game is still stuck, please try restarting the app.

How to view game rules and game records?

1. Open the game where you want to view the help section or check game records.
2. Click on the gear icon within the game screen.
3. Click on the exclamation mark icon to access the game rules.
4. Click on the book icon to view detailed game records.

What should I do if funds are lost due to a game disconnection?

We sincerely apologize for any inconvenience caused. If you encounter an abnormal deduction or loss of funds in the game, here are some suggestions:

• Check your network connection: Ensure that your network connection is stable. Network interruptions can lead to a loss of connection with the game server, affecting the synchronization of game data.
• Wait for a moment: Some game providers support automatic recovery of abnormal data. Please wait for a while to see if your game balance is automatically restored or refunded.
• Review transaction records: Log in to your game account and review your transaction records or account history to verify the detailed information regarding the lost funds, including the Game ID, transaction time, and amount.
• Contact game customer support: If the waiting time is too long or you do not see an automatic refund, we recommend contacting our customer support team immediately. Provide detailed information about your account and the lost amount, including the Game ID, transaction time, and amount, so that our customer support team can liaise with the game provider on your behalf to resolve the issue.

How to enable notifications on the Web platform?

1. Click the [Lock] or [Settings] icon on the left of the browser address bar;
2. Toggle the [Notifications] switch to [On];
3. If the switch is missing, click [Site settings];
4. Find [Notifications] in the list and select [Allow].

How to enable notifications on the iOS platform?

1. Open [Settings] on your iPhone/iPad;
2. Scroll down and tap on [This App Name];
3. Tap [Notifications];
4. Switch on [Allow Notifications].

How to enable notifications on the Android platform?

1. Long-press the app icon and tap [App Info] (or go to [Settings] → [Apps]);
2. Tap [Notifications / Notification Management];
3. Toggle the switch to [On] or [Allowed];
4. Ensure specific [Notification Categories] are also enabled.

How to enable notifications on the PWA-iOS platform?

1. Ensure the app is [Added to Home Screen];
2. Open the app from your Home Screen;
3. Trigger the notification prompt within the app and tap [Allow];
4. If previously denied, go to iOS [Settings] → [Notifications] → find this app to enable permissions.

How to enable notifications on the PWA-Android platform?

1. Tap the [Three Dots] menu in the top right corner of your browser or PWA window;
2. Tap [Settings] or [App Info];
3. Select [Notifications];
4. Ensure the status is set to [Allowed] for this specific site.